Return Policy

1 How to Return a Product

Returns are handled online, so you always know where your return stands:

1. Open My Account → ReturnsSign in, go to Start a return and choose the order and items.
2. Tell us whyPick a reason. For damaged, defective, wrong or not-as-described items, add up to 5 photos (8 MB each).
3. Get your RMA numberWe review your request and issue your RMA number with the return instructions.
4. Pack and shipPack the items securely, write the RMA number on the parcel and send it to our returns address.
5. Inspection and refundWe inspect the items and issue your refund or store credit.

No account? Contact us with your order number and we will start the return for you.

2 RMA Number

Scatter Instruments will issue a valid RMA (Return Merchandise Authorization) number for your return.

3 Return Shipping Responsibility

Return shipping, insurance, and handling are the responsibility of the customer. Credits will not be issued until the product is received in acceptable condition.

Return shipping fee (United States): $54.60 for the first kilogram plus $15.23 for each additional kilogram, based on the shipping weight rounded up to the next whole kilogram.

1. Up to 1 kg: $54.60
2. Up to 2 kg: $69.83
3. Up to 3 kg: $85.06
4. Up to 4 kg: $100.29
5. Up to 5 kg: $115.52

All other countries: the customer pays the actual return shipping cost.

4 Used Products

Once an item has been used, it is not returnable.

5 Damage or Incorrect Shipment Claims

Any claim for incorrect shipment, faulty, or damaged goods on delivery must be made within ten (10) working days of receipt of goods.

6 Custom Products

Custom products are not eligible for return or exchange under any circumstances.

7 Condition for Exchange or Credit

Products will only be accepted for exchange or credit if received in sellable condition. Products must be returned in the original sealed package.

8 Restocking Fee Schedule

A restocking fee will apply to any product returned for reasons other than defect or damage:

1. 20% for items returned within 15 days
2. 30% for items returned between 15–45 days
3. No credit after 45 days
4. Shipping fees will not be credited

9 Returned Accessories & Documentation

All returned products must include all accessories, manuals, and other documentation originally shipped with the product.

10 Refund Processing Time

Scatter Instruments cannot be responsible for return shipping losses. Please allow 3 to 4 weeks from the time we receive your returned merchandise for your refund to be issued.

11 Refusal of Parcel or Cancellation After Shipment

If a customer refuses a parcel or cancels an order after it has been shipped, Scatter Instruments is not responsible for issuing any credit until the product is received back at our facility.

12 Charges Deducted from Refund

If the product is returned due to customer refusal or cancellation after shipment, the following may be deducted:

1. The original shipping cost from Pakistan to the destination country
2. The return shipping cost if the client refused the parcel before delivery
3. Any customs duties applied by the Pakistan government upon return
4. The card processing fee paid during order placement (non-returnable)

13 Re-shipping Requests

If a customer requests to re-ship the order after a return or refusal, an additional re-shipping cost will be charged.

14 Returns Address

Send your return, with the RMA number clearly marked on the parcel, to:

Please only send a parcel once you have your RMA number; parcels without one may be delayed.

15 Refund or Store Credit

Approved returns are refunded or credited as store credit. Store credit can be used on any future order and is valid for one year from the date it is issued.