1 Delivery Timescale

All orders received through the Scatter website are processed and, if stock is available, despatched within 4 working days of receiving the order. Your ordered products go through a production process, and the production period may vary according to the number of products and quantity — typically 1–4 weeks.

2 Lost Package

On rare occasions we do experience losses whilst in transit. Please allow 10 days for the package to arrive from the date of despatch. If this time elapses and goods do not arrive, contact your nearest relevant courier office to check that no goods are being held.

In the unlikely event that the package is not being held, contact our Customer Services team for assistance in sending a replacement. Please be aware that if we are not contacted within 3 weeks, an insurance claim cannot be made and you will be unable to claim any loss from Scatter Instruments.

3 Track an Order

For all your orders, retrieve your tracking number from your account and visit the relevant courier website to track the order using their functionality.

1 Delivery Timescale

All orders received through the Scatter website are processed and, if stock is available, despatched within 4 working days of receiving the order. Your ordered products go through a production process, and the production period may vary according to the number of products and quantity — typically 1–4 weeks.

2 Lost Package

On rare occasions we do experience losses whilst in transit. Please allow 10 days for the package to arrive from the date of despatch. If this time elapses and goods do not arrive, contact your nearest relevant courier office to check that no goods are being held.

In the unlikely event that the package is not being held, contact our Customer Services team for assistance in sending a replacement. Please be aware that if we are not contacted within 3 weeks, an insurance claim cannot be made and you will be unable to claim any loss from Scatter Instruments.

3 Track an Order

For all your orders, retrieve your tracking number from your account and visit the relevant courier website to track the order using their functionality.