Cancellation Policy

1 Before Shipment

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees.

If you cancel your order before it has been shipped, you can cancel by email or WhatsApp message. Cancellation charges will not apply.

2 After Shipment

If you cancel your order after it has been shipped, please follow our Return Policies & Procedures. The cancellation will be treated as a Return with all applicable fees.

3 Refused at Delivery

Orders which are refused at delivery must follow our Return Policies & Procedures. The cancellation will be treated as a Return with all applicable fees.

4 How to Cancel

1. Contact us straight awayMessage us on WhatsApp or email contact@scatterinstruments.com.
2. Include your order numberYou will find it in your order confirmation email and in My Account.
3. Wait for our confirmationWe confirm the cancellation in writing, or tell you if the order has already shipped.

5 If Your Order Has Already Shipped

Once a parcel is on its way it cannot be recalled. Let it be delivered and start a return from My Account; the Return Policy, including its shipping and restocking charges, applies. Refusing the parcel at delivery adds return shipping and customs costs that are deducted from any refund.