Privacy Policy

1 What Personal Information Do We Gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at Scatter Instruments.

• Information You Give Us: We receive and store any information you enter on our website or give us in any other way. We use this information to respond to your requests, customize future shopping, and communicate with you.
• Automatic Information: We receive and store certain types of information whenever you interact with us, including through cookies when your browser accesses scatterinstrumentsonline.com.
• E-mail Communications: We may receive confirmation when you open e-mail from Scatter Instruments. You can opt out of marketing emails at any time by contacting us.

2 What About Cookies?

Cookies are alphanumeric identifiers transferred to your computer's hard drive through your web browser to enable our systems to recognize your browser and provide features such as storage of items in your Shopping Cart between visits.

Most browsers allow you to prevent or disable cookies. Because cookies enable essential features, we recommend leaving them turned on for the best experience.

3 Does Scatter Instruments Share Information?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below:

• Third-Party Service Providers: We employ other companies to perform functions on our behalf (fulfilling orders, delivering packages, processing payments, customer service, etc.). They have access only to information needed to perform their functions.
• Business Transfers: If we sell or buy business units, customer information may be transferred but remains subject to this Privacy Policy.

4 How Secure Is Your Information?

We protect the security of your information during transmission using TLS (SSL) encryption, which encrypts the information you enter.

We reveal only the last four digits of your card number when confirming an order. The entire card number is transmitted securely to the appropriate credit card company during order processing.

Protect your password and computer. Be sure to sign off when finished using a shared computer.

5 How We Use Your Information

We use your information to:

• Process, ship and invoice your orders
• Send order confirmations, invoices and shipping updates by email and WhatsApp
• Answer your questions and handle returns and guarantee claims
• Prevent fraud and keep our website secure
• Understand how our website is used so we can improve it

6 Service Providers We Work With

These companies process data on our behalf, only for the purposes listed:

• Stripe processes card payments.
• Courier companies (such as DHL, UPS, DPD and FedEx) receive your name, delivery address and phone number to deliver your parcel.
• WhatsApp delivers order notifications if you gave us a mobile number.
• Our email delivery provider sends order and account emails.
• Google Analytics measures how visitors use our website.
• Google Customer Reviews may invite you to rate your purchase; taking part is optional.
• Tawk.to powers our live chat when you choose to use it.

7 Payment Information

Card payments are entered directly into Stripe's secure payment form. We never see or store your full card number; we only receive confirmation of the payment and the last four digits of the card for your records.

8 Your Choices & Rights

• Access and correction: you can view and update your details in My Account.
• Deletion: email us to ask for your account and personal data to be deleted. We keep the order records we are required to keep for tax and accounting.
• Marketing: you can opt out of marketing emails at any time by contacting us.
• Cookies: you can block or delete cookies in your browser settings; some features, such as the shopping cart, need them to work.

9 Contact Us About Privacy

For any privacy question or request, email contact@scatterinstruments.com or write to Scatter Instruments, West Murad Pur, Head Marala Road, 51310 Sialkot, Pakistan.